Relevant Ads, Inc. aka Local Splash
Terms and Conditions
This agreement is made the moment first payment is made by purchaser (“Client”) to Relevant Ads, Inc. aka Local Splash (“The Company”).
A. The Company has experience and expertise in the development of Local Search Engine Optimization (“SEO”) Strategies for Local Businesses, Web Pages, and Web Sites.
B. Client desires to have The Company develop and deploy local SEO strategy and online marketing services.
C. The Company desires to develop Client’s local SEO strategy and online marketing services.
In consideration of the mutual covenants set forth in this Agreement, Client and The Company hereby agree as follows:
Length of Agreement and Renewals
The length of the Initial Term of the Agreement will be agreed upon at the point of sale.
The Initial Term begins once the Client has fully paid for the Initial Term of service and any applicable setup costs.
Once the Initial Term is complete, a new Monthly Term will automatically begin.
The new Monthly Term will end on the same day that it started of the following month.
Once a Monthly Term is complete, a new Monthly Term will automatically begin.
The price for the Monthly Terms will be stated at the point of sale.
All Terms are paid for at the beginning of the Term.
1. Development of Strategy and Optimization Services.
The Company agrees to create, manage, and employ the following local SEO strategies and online marketing tactics:
1.1 Google Listing (Google Places or Google+ Local).
1.1.1 If a Google Listing already exists, then The Company will claim and provide instruction to the Client on how to verify the listing via phone, mail, or other means.
1.1.2 Once the Google Listing is Created OR Claimed and Verified, The Company will optimize Client’s Google Listing.
1.1.3 The Company will provide necessary updates to the Client s Google Listing upon request from Client or as The Company sees fit.
1.1.4 The Client’s Google Listing will be claimed under a Google account that is owned by The Company. The Client will be given ownership of the Google Listing only if:
126.96.36.199 Google allows ownership rights to be transferred to the Client’s own Google account
188.8.131.52 The Client requests ownership via phone.
1.1.5 Client will not be given access to the Google accounts that The Company owns.
1.2 Yahoo! Listing.
1.2.1 The Company will Create Client’s Yahoo! Listing (Yahoo! Local) unless a listing already exists.
184.108.40.206 If a Yahoo! Listing already exists, then The Company will provide instruction to the Client on how to verify the listing via phone, mail, or other means if requested by Client or as The Company sees fit.
1.2.2 Once the Yahoo! Listing is Created or Claimed and Verified, The Company will optimize Client’s Yahoo! Listing as The Company sees fit.
1.2.3 The Company will provide necessary updates to the Client’s Yahoo! Listing upon request from Client or as The Company sees fit.
1.2.4 The Client’s Yahoo! Listing will be claimed under a Yahoo! account that is owned by The Company. The Client will be given ownership of the Yahoo! Listing only if:
220.127.116.11 Yahoo! allows ownership rights to be transferred to the Client’s own Yahoo! account AND
18.104.22.168 The Client requests ownership via phone.
1.2.5 Client will not be given access to the Yahoo! accounts that The Company owns.
1.3 YouTube Video.
1.3.1 See section 1.6.6
1.4 Other Online Directory Listings.
1.4.1 The Company will work to provide the Client with many online directory listings.
1.4.2 Due to the ever-changing value of online directories, there is not a permanent list of directories that The Company submits our clients to.
1.4.3 Some online directories allow for submission only. The Company is unable to edit the information on these directories after it is published.
1.4.4 As the business owner, the Client will have ownership rights to their directory listings through the directory website only.
1.5 GeoTargeted Landing Page or Splash Page Landing Page.
1.5.1 The Company will create and publish a one page (Splash Page Landing Page) OR a four page (GeoTargeted Landing Page) landing-page for the Client’s business.
1.5.2 The landing-page will be search engine optimized in an effort to benefit the Client and as The Company sees fit.
1.5.3 The Company will be responsible for hosting the Landing Page.
1.5.4 The GeoTargeted Landing Page or Splash Page Landing Page will use a URL owned by The Company.
1.5.5 The Client may purchase the URL to the GeoTargeted Landing Page or Splash Page Landing Page for a fee of $99.00.
1.5.6 The Client may opt-out of the GeoTargeted Landing Page or Splash Page Landing Page altogether and then we will not create one for the Client.
1.6 Other Services.
1.6.1 Custom Website Design (CWD).
22.214.171.124 The Company will create and publish up to a 10 page website for the Client’s business.
126.96.36.199 The CWD will be search engine optimized in an effort to benefit the Client and as The Company sees fit.
188.8.131.52 The CWD will be designed based on input received from the Client.
184.108.40.206 The Company will be responsible for hosting the website as long as the Client is paying their monthly hosting fee.
220.127.116.11 The CWD will use a URL owned by The Company.
18.104.22.168 The CWD is available for an additional charge.
22.214.171.124 The cost of the monthly hosting fee is $49.00
1.6.2 Reputation Monitoring.
126.96.36.199 The Company offers a free reputation monitoring service.
188.8.131.52 The Company is not responsible for any content delivered by this service.
184.108.40.206 The service is available to the Client by request or as The Company sees fit.
1.6.3 Google AdWords.
220.127.116.11 The Company offers Google AdWords for an additional charge.
18.104.22.168 The Company will optimize the Client’s Google AdWords campaign in a manner that The Company believes will benefit the Client’s business.
22.214.171.124 The Company collects 25% of the total amount spent on AdWords by the Client (the industry average is 35%) as a management fee.
126.96.36.199 The cost of the Client’s Google AdWords campaign can be adjusted by the client on a month to month basis by contacting Client Support.
1.6.4 Reputation Wave.
188.8.131.52 The Company offers a review generation service called Reputation Wave for an additional charge.
184.108.40.206 The Company uses a third-party provider to collect the reviews for The Company’s clients.
220.127.116.11 The Company is not responsible for the content collected or published by the third party.
1.6.5 360 Business View.
18.104.22.168 The Company offers a virtual tour photography service called 360 Business View for an additional charge.
22.214.171.124 The Company uses a third-party provider to photograph the Client’s place of business and then publish the photographs on Google according to Google’s preferences.
126.96.36.199 The Company is not responsible for the content collected or published by the third party.
188.8.131.52 Once the total product cost is paid in full there will be no additional charges for the 360 Business View product.
1.6.6 Premium Videos.
184.108.40.206 The Company offers two HD video slideshow services called Premium HD Video and Standard HD Video for an additional charge.
220.127.116.11 The Company will create a video slideshow using content and images that the Client provides within 30 days of it being requested or by using stock images and basic business information if the Client fails to provide content and images within 30 days of it being requested.
18.104.22.168 The video slideshow will be published on YouTube under an account owned by The Company.
22.214.171.124 Once the total product cost is paid in full there will be no additional charges for the Premium Video product.
2. Delivery Dates.
The Company will use reasonable diligence in the development of the SEO services and endeavor to deliver all services within a maximum of 30 days from the account start date. Client acknowledges, however, that there is not a delivery deadline if Client fails to resolve any SEO queries on time or delay in providing required access, documents, permissions, or any support for SEO purposes. Client shall retain all of its intellectual property rights in any text, images or other components it owns and delivers to The Company for use in the SEO services rendered under this agreement.
For all of The Company’s services under this Agreement, Client shall compensate The Company as agreed at the time of sale. In the event Client fails to make any of the payments agreed on time, The Company has the right, but is not obligated, to pursue any or all of the following remedies: (1) terminate the Agreement, (2) remove services or resources owned by The Company, and/or (3) bring legal action.
Client and The Company acknowledge and agree that the specifications and all other documents and information related to the development of local SEO services (the “Confidential Information”) will constitute valuable trade secrets of The Company. Client shall keep the Confidential Information in confidence and shall not, at any time during or after the term of this Agreement, without The Company’s prior written consent, disclose or otherwise make available to anyone, either directly or indirectly, all or any part of the Confidential Information.
5. Limited Warranty and Limitation on Damages.
Client waives any claim for damages, direct or indirect, and agrees that its sole and exclusive remedy for damages (either in contract or tort) is the return of the amount paid to The Company.
5.1 The Performance Promise The Company offers a Performance Promise:
Local Splash promises that we will apply a credit for your next month of basic service if, after your second payment, your business is not on the first page of a major search engine using any of your Search Phrases in your local area (e.g. Attorney in Santa Rosa). It is the client’s responsibility to call us before each eligible month’s billing date to receive said credit.
5.2.1 The Company attempts to avoid working for any two direct competitors located within the same ZIP code.
126.96.36.199 The Company defines “direct competitor” as being a company with the same primary Google category as used on the Client’s verified Google+ page.
188.8.131.52 The Company performs a monthly check of their database to identify all cases where they may be working for two or more direct competitors within the same ZIP code.
184.108.40.206 When The Company identifies instances where they are working for a direct competitor, The Company will offer the clients involved a reduced rate.
6. Agreement renewal.
After the term of agreement is completed, all recurring services (Reputation Wave, Local SEO, CWD Hosting fee) are renewed monthly. There are no further payments for 360 Business View and Premium Video, once total product cost amount is paid. If CWD is purchased, client continues paying hosting fee at $49.00 monthly. AdWords budget may be adjusted as needed at any point of the agreement.
7. Cancellation Policy.
Relevant Ads aka Local Splash refunds 100% of initial payment within the first 3 days of account life. Local Splash refunds 50% of initial payment if account is between 3 and 6 days old. After 6 days from purchase no refund is provided and the remaining unpaid balance on the purchased products (CWD, 360 Business View, Premium Video) is due immediately and charged to the client’s credit card on file. An early cancellation fee based on the products selected (not to exceed $290.00) is imposed. Monthly services (Local SEO, AdWords, Reputation Wave) cancelled 3 days before the next monthly billing date are stopped at no additional cost.
8. Entire Agreement.
This Agreement contains the entire Agreement between the parties relating to the subject matter hereof and supersedes any and all prior agreements or understandings, written or oral, between the parties related to the subject matter hereof. No modification of this Agreement shall be valid unless made in writing and signed by both parties hereto.
9. Governing Law.
This Agreement shall be governed by and construed in accordance with the laws of the State of California. Exclusive jurisdiction and venue shall be in the Orange County, California Superior Court.
The waiver by either party of any breach or failure to enforce any of the terms and conditions of this Agreement at any time shall not in any way affect, limit, or waive such party’s right thereafter to enforce and compel strict compliance with every term and condition of this Agreement.
11. Good Faith.
Each party represents and warrants to the other that such party has acted in good faith, and agrees to continue to so act, in the negotiation, execution, delivery, performance, and any termination of this Agreement.
12. No Right to Assign.
Client has no right to assign, sell, modify or otherwise alter this Agreement, except upon the express written advance approval of The Company, which consent can be withheld for any reason.
Client warrants that everything it provides The Company to employ in SEO is legally owned or licensed to Client. Client agrees to indemnify and hold The Company harmless from any and all claims brought by any third-party relating to any aspect of SEO, including, but without limitation, any and all demands, liabilities, losses, costs and claims including attorney’s fees arising out of injury caused by Client’s products/services, material supplied by Client, copyright infringement, and defective products sold via SEO. Client agrees to indemnify The Company from responsibility for problems/disruptions caused by third-party services that Client may use such as merchant accounts, shopping carts, shipping, hosting services, real time credit card processing and other services that relate to the ownership and operation of SEO or multimedia project.
14. Use of Material for Promotional Purposes.
Client grants The Company the right to use its work in producing SEO for promotional purposes and/or to cross-link it with other advertising developed by The Company. Client grants The Company the right to list, reference or otherwise identify Client as a client of The Company in The Company’s advertising and marketing.
15. No Responsibility for Loss.
The Company will have no responsibility for any third-party disrupting, intruding or otherwise copying files in part or in whole on all or any part of the work performed for SEO. The Company is not responsible for any down time, lost files, improper links or any other loss that may occur in the operation of SEO under this Agreement.
16. Right to Make Derivative Works.
The Company will have the exclusive rights in making any derivative works from any of its work, practices, coding, programming or other work in regards to SEO.
17. Attorney’s Fees.
In the event any party to this Agreement employs an attorney to enforce any of the terms of the Agreement, the prevailing party shall be entitled to recover its actual attorney’s fees and costs, including expert witness fees.
18. Identification of The Company.
Client agrees that The Company identification may be annotated, and remain, within the code or on the Web Site as the authors. Client also agrees to put The Company’s copyright notices on SEO and the relevant content therein.
19. Agency of Record (AOR) Agreement.
Client hereby appoints The Company as its agency to provide, and The Company agrees to provide services related to Client’s local online advertising and search engine optimization. Client authorizes The Company to take, on Client’s behalf, all actions deemed advisable by The Company to perform these services.