Do you have a quick question about your local SEO service? It might be the question many other clients have. For this reason, we’ve put together a short FAQ for our customers. Check it out to find out more about the services we provide.
Q: Why is there a category on my listing that is not relevant to my business?
A: If you have other business listings, sometimes Google will merge the categories from your other businesses and they will appear on your listing. This often happens before you claim your business. Unfortunately there is nothing we can do to stop this; however the more relevant/correct information you have on your business, the more that one irrelevant detail will not matter. Rest assured that Local Splash will do everything we can to make sure your information is updated and correct.
Q: Why are there so many different statuses for my listing when I look at the directories in the back office?
A: Each directory has different lingo to establish whether a listing is submitted, approved, disapproved, etc. Local Splash uses the term “prepared” for a listing that has been submitted and approved. If your listing says “pending” it means it has been submitted but not approved yet. However each directory is a separate company and has its own terms. Look for words such as “approved,” “submitted,” etc. and if you have a specific directory that you do not understand, don’t hesitate to contact us and ask.
Q: Who are Local Splash’s partners? Why do we choose to submit to them?
A: Local Splash partners with Google Places, Merchant Circle, SuperPages, Oodle, YahooLocal, RateItAll, Yelp, Facebook, Acxiom, Relevant Yellow, AboutUs, Twitter and YellowBot. We’ve chosen these directories to partner with and submit to because over the years we have come to see that they are reputable directories. Also when a business is submitted to all of them it gives maximum exposure to their online listing, which will bring more traffic and sales to your company.
Q: How can I see how many clicks I have from Google AdWords?
A: If you visit the Local Splash Website and log into the back office by choosing “Client Login” on the homepage, you will be able to see all of your reports. Click the blue icon on the dashboard and you will be able to see the number of impressions (how many times your listing has appeared in the search results), the number of clicks to your link and the top 10 search queries that lead people to your link.
Q: How can I print a receipt or invoice for Local Splash services?
A: If you log into the back office by choosing “Client Login” on the Local Splash homepage, you can view your billing history and from there, print a receipt or invoice for our services.
Q: I did not receive a Welcome Email. What’s the problem?
A: There have been times where our sales team will accidentally type your email address wrong which will result in your Welcome Email getting lost in cyberspace. We are so sorry for this inconvenience, but we are only human, sometimes, like everyone else we make mistakes. Don’t worry though, our customer service representative will be contacting you within a few days and we will verify your email address during the client interview and resend your Welcome Email so you will not miss any information.
Q: I want to add pictures to my Google Places listing. How can I do this?
A: Send us the pictures and we will gladly put them up for you on your Google Places account.
Q: I want to add a coupon to my Google Places listing. How can I do this?
A: Two ways. You can either send us the information for your coupon (with or without a photo, depending on what you prefer) and we can post it for you. Or you can log into the Local Splash back office by clicking “Client Login” on the Local Splash homepage and build the coupon yourself using our new Google Coupons template.
Q: I want my listing to be found in the big city near mine, not only my local area. How can I make this happen?
A: In order for your business listing to be found in a big city, you need to have a mail box address for that city. This will enhance your placement on Google Maps.
Q: Why is my Website not coming up on the first page of the search results?
A: Your Website is not optimized for the search engines. Local Splash creates and optimizes a landing page for your business and attaches it to your Website (if you have one). Because your Website is not optimized and your landing page is, it is likely that your Website will not show up on the first page, however, your landing page will, which will lead customers right to your business location or Website.
Q: What do I need to do after my client interview?
A: Sit back, relax and let Local Splash experts do the work. Our editors are busy doing work for you behind the scenes and you will be able to see your business listed in the organic search results in a few weeks.
Q: What is a CWA?
A: Custom Web Address or (CWA) is a landing page Local Splash creates for your business. We optimize this landing page with keywords to help boost your rankings. The URL consists of keywords that are highly relevant to your business which is extremely important for local SEO. If you have a Website already, we can put the web link URL on the CWA in order to drive traffic to your Website. The CWA also has your business address and other contact information to lead customers directly to your business location.
Still have a question? Check out our main FAQ page on the Local Splash Website or contact one of our friendly customer service representatives. Call 877-635-6225 during our business hours, 7:30am-5:30pm PST.