Tag Archives: local search engine optimization

Yesterday, Google rolled out Google+ Local, Google’s integration of Google+ and Google Places. According to the Google and Your Business Blog, Google+ Local’s aim is to “improve the way people discover new businesses, rediscover places they love and share them with their friends across the Web.”

Google Places pages will soon be replaced by Google+ business pages with a new design and layout (see photo). In the new design, all of the basic business information is still present, however there is more emphasis put on photos and reviews. On many business listings, the user will be able to go a step further using the “street view” option on Google Maps and even venture inside the actual business location.

Googlepluslocal

Now local businesses will be found across Google search, Maps, mobile and Google+ with just one listing. Customers will be able to share their experience with others through reviews and recommend businesses to friends. Google+ Local has integrated Zagat reviews in order to allow users to share exactly what makes a particular business stand out.

“This is a major upgrade in user interface and there are new features and capabilities as well there may be some lost or modified facets such as Google Posts and maybe Offers,” said Local Splash Founder and CTO, David Rodecker. “More details will be determined as Google evolves Google+ and adapts to user social patterns.”

Right now, business owners can still manage their business information in Google Places for Business. If your Places page is already ranked high in the search results the best way to ensure your rankings stay intact is to stay on top of the changes being made to your listing and create a Google+ page for your business if you haven’t already.

Local Splash clients have nothing to fear. Local Splash has the resources it takes to understand the impact of a change like this and determine what adaptations need to be taken to keep clients ranking well.

“We have anticipated a move like this for some time and we have positioned our clients quite well for the transition,” said Rodecker. “Currently, search results on the typical Google Everything search are unchanged and the Google Places algorithm runs strong in this user interface; something we already optimize for.”

Want more information on the Google+ Local release? Check out this round-up of articles on Google+ Local on Screenwerk.com.

5reviews1According to a recent study about local ranking factors by Bizible.com, having five or more Google reviews was associated with a 1.85 improvement in rank in pure local results. Bizible also discovered that not having any Google reviews on your Places page or having an average review score of one hurt rankings.

The fifth Google review helped rankings significantly, however incremental reviews between one and four and above five had very little effect on rankings. After the fifth review, it is likely that you would have to get 100+ reviews to make another significant impact on your ranking. However, this study goes to show how important it is to encourage your customers to leave positive reviews on your Google Places page.

Need help getting customers to review your business?  Check out Get Business Reviews, a section of our Local Splash website dedicated to educating business owners about the importance of business reviews, how to get reviews and how to deal with negative reviews.

OnlinereputationMaintaining a great online reputation is crucial to attracting new customers to your business. With 97% of U.S. Internet users gathering information prior to shopping online, it’s important that when they’re conducting research they come across your business and like what they see. However, these three mistakes from Marketing Profs could hurt your online reputation and send potential customers to your competitors.

Having an incomplete website: Many small businesses that conduct their business transactions in-store rather than online may not have website design and upkeep on their main priorities list. This is a mistake because although your potential customers may not purchase your product or service online, they are using the Internet to conduct research about your company. If they see a half-complete website or a site that lacks user-friendly or aesthetically pleasing design elements, they may decide to go with one of your competitors that updates their website often.

Firing back at a negative review: It doesn’t matter how great your product or service is, you can’t make everyone happy. There is always a chance that someone will leave you a bad review. Although this review may be unfair, it’s important not to fire back and get defensive. If you do, you’ll look immature to other people viewing the review thread and you will probably make the angry customer angrier. Instead, respond with an apology and invite the customer to come back again for free or a discounted rate.

Expressing your opinion on controversial issues: Although social networks and blogs are full of people sharing their opinions, it’s not a good idea to share your personal opinion on your business page or blog and risk offending your customers online. Keep your posts professional and encourage opinion sharing, just don’t encourage discussing controversial topics that may upset some of your customers.